Nothing is charged through this website

Stratford Hotel Ltd does not process any payment through this website — there's no card payment form here, and we'll never ask you to enter card details on this site. Payment is instead arranged directly with the hotel, by bank transfer (BACS) or in cash, once your booking is confirmed. Because no money changes hands through the website itself, any cancellation or refund is agreed directly between you and the hotel, in the same way it would be at any hotel you contact directly by phone or messaging.

Cancelling a booking

If you need to cancel or change a booking made via WhatsApp, message us as soon as possible on the same number you booked with. We'll always try to be reasonable — how much notice you give us, and whether we've been able to re-let the room, both affect what we're able to offer.

Statutory cancellation rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, bookings for accommodation on specific dates are exempt from the standard 14-day statutory "cooling-off" cancellation right that applies to most online purchases. This is a standard exemption across the hotel industry — it exists because a room held for specific dates can't simply be resold to someone else at short notice the way a physical product can be restocked.

No-shows

If you don't arrive and haven't been in touch to explain, we'll treat the booking as cancelled after a reasonable period and may release the room.

Refunds where we've made a mistake

If we've made an error — for example, confirming a booking we couldn't actually honour — we'll work with you to find a fair resolution, which may include arranging alternative accommodation or another appropriate remedy.

Questions

If anything here is unclear, message us on WhatsApp or contact reservations@stratfordhotelltd.co.uk before you book, so there are no surprises either way.