Message us directly on WhatsApp — tap "Book Now" anywhere on the site, tell us your room type, dates, and number of guests, and we'll confirm availability and your booking. We don't take bookings through a form on the website.

We don't take payment through this website — there's no card payment form here. We accept payment by bank transfer (BACS) or in cash, arranged directly with the hotel once your booking is confirmed.

Yes — mention that you're booking via the website when you message us, and you'll get 5% off your total stay, applied to your bill on arrival.

Check-in is from 2:00 PM (1400 hrs) and check-out is by 11:00 AM (1100 hrs).

We operate 24/7 with manned customer service, so it's often possible — please let us know your expected arrival time as soon as you can, so we can try to accommodate early check-in (subject to availability). For early check-in, or to leave luggage before your room is ready (at your own risk), call us on 020 8522 7347 after 8am on the day you arrive.

There's paid parking available nearby — ask us on WhatsApp when you book and we can point you in the right direction.

Message us on WhatsApp on the same number you booked with, as soon as you can. See our Refund Policy for full details, including your statutory rights.

We're just a short walk from both — moments from Westfield Stratford City and the Queen Elizabeth Olympic Park, with Stratford station around a 10-minute walk away.

Yes — every review published on our Reviews page, text or video, is from a real guest who agreed to have it published. We don't write or buy fake reviews.

WhatsApp is the fastest way to reach us — 020 8522 7347. We ask that you message rather than call, except for early check-in enquiries on the day of arrival (see above).